Help & Support

About Beguile

What is Beguile?

Beguile Beauty Box is a luxury beauty subscription box like no other delivered to you each month to showcase mystery beauty products. The focus is on luxury high end products. 4 or 5 products are sent out each month to your door. The subscription service is one of the most growing, popular trends on the beauty market at present.

Plans/Boxes

Which Plans/Boxes are available?

You can choose to purchase our boxes on a 'one-off plan' or on a 'monthly subscription plan'. We also have throughout the year 'themed boxes' available.

The 'one-off plan' costs £40 and is a mystery box, without committing to the monthly subscription.
The monthly plans are available as 'Luxury' subscriptions. The Luxury box contains high end brands and can be signed up for either 1, 3, 6 or 12 months.

How do I complete a beauty questionnaire?

Once you have purchased or subscribed to a plan, you will automatically be directed to the beauty profile – once you complete this we can best tailor products to suit you. If you don’t like certain items, this is where you can let us know and we will try our best to deliver.
If you are not directed to this or did not get a chance to complete, please email us and we will send you the form.

I would like to unsubscribe from emails, how can I do this?

When you receive an email from us, if you scroll down to the bottom of the email there is an option to click on unsubscribe. You will then no longer receive any newsletters from us.

How do I join your Facebook community group?

If you search “Beguile Beauties” and request to join, approval will be given within 24 hours.

How can I get featured on your website or Instagram page?

We love seeing the looks you create using the products or photos of your boxes! We are always available via email or you can tag us in your posts using @beguilebeautybox and #beguilebeautybox

I would like to leave feedback and write a review.

You can leave us a review over on our Facebook page “Beguile Beauty Box” or email us your testimonial.

I signed up on the 21st, why am I not receiving at the end of this month? Why do I have to wait for next month?

If you subscribe or purchase a box on or before the 20th of a month, then you will receive your first box at the end of that same month. If, however, you subscribe on or after the 21st of a month, then you will receive your first box at the end of the following month.

Example 1: if you subscribe or purchase a box on 20th July, then your first box will be posted out on (or around) 31st July

Example 2: if you subscribe or purchase a box on 21st July, then your first box will be posted out on (or around) 31st August

Can I give Beguile Beauty Box as a gift?

Of course! You are able to buy Beguile as a one off box. You can choose to get it delivered to yourself or a different shipping address. We also include a gift card and you can write your message under the notes section.

What brands and products can I expect?

Each month has a different variety of products from skincare, makeup or tools etc. We work with different brands and all our past boxes can be found under the past boxes section.

Payment

How much does it cost monthly?

The cost of a subscription box is determined by the plan.
 
1 month term for a subscription costs £40.00 per box
3 month term for a subscription costs £35.00 per box
6 month term for a subscription costs £32.99 per box
12 month term for a subscription costs £30.99 per box
 
The mystery one-off box is available for £40.00 per box
 
Other themed boxes are available throughout the year at varying costs.

Why has a second payment been taken but I haven’t received my box yet?

Payment is taken on the date you subscribe. E.g. If you purchased your box on 25th of the month, you will receive your box the following month at the end of the month, future payment is always then taken on the 25th of the month.

What date does my payment get taken?

The date you sign up is the renewal date each month. For example, if you sign up on the 10th of that month, payment will be taken on the 10th of each month.

What payment options are there?

We accept payment by PayPal and debit/credit card for purhases each month on subscription and one-off boxes.

Postage

I live outside the UK, can I still order?

Unfortunately we now only deliver to the UK at present. UK postage is free.

How do I change my delivery address?

You can use the contact us form, email us at info@beguilebeautybox.com if you need to change your delivery address detailing which date you would like this to be effective from. You can also log in to your account and change your address, however, if you do so by this method then please send us an email to inform us as from which dat as otherwise your box may be sent to your old address

How much is postage?

Postage is free within the UK. At present we don’t ship internationally, but only within United Kingdom.

What date is the box sent out?

Our boxes are sent out at the end of each month – 30th/31st. A dispatch email is sent out to you let know when they have been posted.

Cancellation

How do I cancel my subscription?

You must fulfil your subscription term before cancelling.

Please let us know via the 'contact us' form or email info@beguilebeautybox.com.

We do send an exit form to you to complete once cancelation is complete for feedback purposes.

What is your cancellation policy?

If you sign up to a 3, 6 or 12 month term then you must fulfil the subscription period. Thereafter you may cancel at any time. Please see terms and conditions for further information.

Returns

What is your return policy?

We do not accept returns. However if a product is faulty or damaged please send us an email with photo proof and we will do our best to replace the item or offer an alternative.

PR

How can I become part of your PR team?

Please email your social media deck and information to info@beguilebeautybox.com,

If we are interested we will be in touch.

How can I guest feature on your blog?

We love having guest bloggers – please send us an email at info@beguilebeautybox.com with a sample of any blog piece you have previously written. A member of the team will always reply within 24-48 hours​

How do I join your affiliatiate programme?

Coming soon!